www.burnham.org.uk

www.burnham.org.uk

       

 

MALDON AND DISTRICT CITIZENS ADVICE BUREAU

St. Cedd's House

Princes Road Phone: 01621 841195

Maldon CM9 5NY Fax: 01621 841282

Representative at Burnham Town Council Offices each Thursday 10am to 1pm

Maldon

Burnham

Southminster

Mayland

St. Cedd's House
Princes Rd. 
Maldon,
CM9 5NY

Council Offices 
Chapel Rd.
Burnham on Crouch
Essex

Station House

Southminster

Hawkstead Clinic,
1 The Drive

Mayland

CM3 6AB

Mon: 10 - 4 
Tues. to Fri. 10 - 1

Thursday 10 - 1 

  Tuesdays    9.30 -12.30

Second and Fourth Wednesdays in the month

 9.30 -12.30

01621 841195 

01621 783677 

 

 

 to contact Maldon and Burnham CAB by e-mail

 to visit the web site of Maldon and Burnham CAB

 
  

The Maldon Bureau is a member of the National Association of Citizens Advice Bureaux. A registered Charity, its principal funder is Maldon District Council.

The Aims of the CAB Service are:

  • To ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities;

  • of the service available to them;

  • or through an inability to express their needs effectively

  • To exercise a responsible influence on the development of social policies and services both locally and nationally

The Bureau is:

  • opposed to all forms of discrimination and is committed to ensuring that all services are equally available to all people.


The CAB Service is:

  • independent; and

  • provides free, confidential, impartial advice to everybody, regardless of race, gender, sexuality or disability.

Services Available

Signposting

The Bureau will provide information about other agencies. This will include the address and telephone number of that agency, and, if known, the opening hours and a contact name.

Advice Services

The Bureau will provide advice on any enquiry within areas covered by the information systems - particularly:

- Money advice - Family and personal matters

- Consumer - Immigration and nationality

- Benefits - Health

- Tax and duties - Social care

- Employment - Education

- Housing - Administration of Justice

Advice services involve:
 

  • Making a diagnosis about the issue presented by the user

  • Identifying other related issues

  • Collecting information as a basis to advice

  • Providing information relevant to the person and their situation

  • Explaining relevant options, consequences and limitations applicable to the particular circumstances of that user

  • Identifying an appropriate way forward for the person and the problem.

In providing advice, help will be given to users to assist them in taking agreed actions on their own behalf. This could include drafting of letters for the person to sign, assistance in completing forms and making referrals to other agencies who could help the user. It could also include making telephone calls to resolve immediate issues. However, after the visit the responsibility for taking action lies with the user.

Referral Services

The Bureau will provide referrals to other agencies in appropriate cases. This will include detailed information about another source of help (where, when, whom, for what and with what possible results). The Bureau will assist the user to make contact and to get a satisfactory outcome. The responsibility for taking action lies with the user and the bureau.

Taking Action and Casework

In certain circumstances the Bureau will take action on behalf of a user within each of the subject areas given above. Bureau staff will only take action which users have agreed to. Taking action will include:

  • making telephone calls

  • negotiating on behalf of users

  • writing letters

Specialist advisers are available in the areas of Debt Advice, Employment and Welfare Benefits and, if appropriate, they will represent clients at Employment, Social Security and other Benefit Tribunals.

The Bureau will decide on what action they are able to take after contact [from the client] in the light of local needs and the resources available. In making their decisions the Bureau will pay particular regard to the needs of those individuals and communities who are, for whatever reason, unable to represent their own interests or who are likely to face discrimination in gaining access to their rights and services.

Useful Contact Points

Social Services (E.C.C.) - Carmelite House, White Horse Lane, Maldon. Tel: 854011

St Peter’s Hospital, Spital Road, Maldon (blood tests & X-rays via GP’s referral)

Accident & Emergency

Casualty / Outpatients Broomfield Hospital, Chelmsford. Tel: 01245 440761

Housing: Plume Housing Association, The Square, Holloway Road,

Heybridge. Tel: 841180

Consumer: Office of Fair Trading, Beehive Lane, Chelmsford.

Tel: 01245 341800

Debt: Witham Debtline. Tel: 01376 512168

Income Tax: Inland Revenue, Iceni House, Newland St., Witham.

Tel: 01376 500011

Household: Water - Essex and Suffolk, Chelmsford. Tel: 01245 491234

Probate Registry: Level 3, Haven House, 17 Lower Brook St., Ipswich.

Tel: 01473 253724

Essex County Council: County Hall, Chelmsford

Gypsy Liaison Officer. Tel: 01245 492211

Department of Social Security:

Beeches Road, Chelmsford (open 9.30 - 3.30) Tel: 01245 214300

47 Victoria Avenue, Southend on Sea, SS2 6DR.

Tel: 01702 222300

Benefits for people with disabilities - Free phone 0800 88 22 00

Health: Burnham Surgery ; Foundry Rd

Burnham Clinic, Crouch Road, Burnham. Tel: 782656

Community Health Council, Chelmsford. Tel: 01245 352305

North Essex Health Authority, Collingwood Rd., Witham.

Tel: 01376 516515

Health and Safety Executive, 39 Baddow Rd., Chelmsford.

Tel: 01245 284661

Legal and Matrimonial:

Chelmsford County Court, London House, New London Road,

Chelmsford. Tel: 01245 264670

Chelmsford Magistrates Court. Tel: 01245 251727

Coroner. Tel: 01245 264670 Ext 311

Relate. Tel: 01245 258680

Essex Probation Service - Juveniles/Adults, Witham.

Tel: 01376 501626 (+ 4 Market Hill, Maldon) Tel: 856247

Employment and Unemployment:

Job Centre:The Gemini Centre, New London Road, Chelmsford.

Tel: 01245 545000

Careers Office, Carmelite House, White Horse Lane, Maldon.

Tel: 853552

General: W.R.V.S., Maldon. Tel: 852709

Maldon Library. Tel: 853556

Chelmsford Borough Council. Tel: 01245 490490

Maldon & Burnham Standard. Tel: 852233

Registrar, Carmelite House, White Horse Lane, Maldon.

Tel: 852849 (Mon. 2-4.30, Tues. 9.30-12.30 & 2-4.30,

Wed. 2-4.30, Thurs. 9.30-2.30, Fri. 2-4.30)